My family loves shopping at Brooks Brothers but this location is racist and discriminates against minorities. An older Caucasian female associate ignored my family and stalked us as if we were going to steal.
Every-single-time I have been in there, they have given me an attitude. I'm from NY and I have never deal with such 'bougsie' attitudes from an outlet store. I have to go in there because it's my fiances favorite store, guarantee I will be met with attitude when I tell them I have an extra 15% off through work, and get dirty looks. I'm pretty sure they are hourly and unaffected by an additional discount. So it doesn't make sense. The only time the manager eased up was when she said, "Oh you've been here quite a few times and I see you have had a discount." Implying she thought I was lying about my 15% discount and surprised I've dropped almost a grand here despite the poor customer service. Please stop being so cold and rude to loyal customers. Don't judge a book by it's cover. Treat the customer who has 0 credit and the customer who has a Chase Freedom card the same. I work in sales and that's what puts you ahead of the game.Thanks!
The staff couldn't be friendlier and they know their products. Very good deals on so many items and the staff lets you know when the best deals are upcoming. Love shopping there, especially since I just got a $60,00 Rewards Card in the mail today to use for the holidays.
Very helpful service. Picked up a few great gifts for Christmas, things that were markdown , too good to ignore!
What a store. I always find something at a great value. The staff members are superb. A favorite place to go.
Brooks Brothers Factory Outlet is a US Clothing Store based in Queenstown, Maryland. Brooks Brothers Factory Outlet is located at 307 Outlet Center Dr, Queenstown, MD 21658, USA.
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