Brandon, the manager at the Queenstown M.D. outlet location, was phenomenal. I went in with a size medium sweatshirt I had received as a gift, and wanted to exchange it for a large, however there were none at this site. Brandon called 3 different stores before finding the item in Omaha Nebraska. He then returned my item for a gift card, ordered the correct sweatshirt over the phone, and had it shipped directly to my home. I was able to make a even exchange quickly and easily. It was by far the best customer service I have received this holiday season.
There is a difference between customer service and annoying customer service, went today at this location in evening and soon i entered the door with my family , three associates within 1 minute asked me if i need any help with something. And then fourth one in next minute. I started feeling like they are profiling as i am an asian indian. Felt like they wanted me to leave as soon as possible. When you go to a place with overrated prices , you wanna take your time and shop. Not there .
Brady was the best salesperson EVER! He was the only one in the store that took time to answer questions and assist in my purchase!
I dealt with Donna Schrader yestersday afternoon for a very large purchase of clothing at the Queenstown store. She was incredible nice, patient and very helpful buying shirts, shorts and pants for both my sons and me. Donna is perfect example on how Under Armour takes care of their customers and provides awesome customer service!!! She is another reason why I do the majority of my shoping at Under Armour for sporting wear.
Great place to get curry gear and sporting goods very reccomended
Under Armour Factory House is a US Clothing Store based in Queenstown, Maryland. Under Armour Factory House is located at 413 Outlet Center Dr Suite A006, Queenstown, MD 21658, USA.
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